Full program description

Certification Description

Everyone thinks that they can speak, read email, and handle the telephone well, except for your employer. A Sunseed Research study showed that 59% of executives surveyed still feel that graduates have inadequate skills for work. 44% of those surveyed believe many are deficient in “soft skills,” including written communication and collaboration. 

This certification will jumpstart your path toward being a more effective collaborator and communicator. Learning how to build on your basic skills of active listening and email and telephone communication from an expert in workforce training, you will help set yourself apart from applicants and coworkers and establish yourself as a professional.


This self-paced program is available until Feb 28, 2017