Are you currently working as a server at a restaurant or hospitality venue? Do you want to learn how to increase your tips? If so, this course will teach you about the tipping habits and behaviors of consumers and arm you with strategies to improve your customer service. This, in turn, will help increase your gratuity. You will understand customers’ needs, the importance of keeping customers happy, and strategies to offer tip-worthy service. In addition, you will learn how earning your degree in hospitality, recreation, and tourism will enable you to earn more money in the field.
- Understand the importance of meeting and exceeding guests' expectations
- Analyze best practices in customer service indicated by valid and reliable research
- Know customer service strategies that will increase your average gratuity
- Apply key behaviors in service failure situations to ensure a gratuity is still earned