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A Behind The Scenes Look Into Airline Operations is a Course

A Behind The Scenes Look Into Airline Operations

Ended Sep 12, 2016

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Full course description

Course Date:

Aug 22 - Sep 11, 2016

Duration:

3 weeks

Commitment:

3 hrs/week

Requirement:

None

Course Type:

Instructor-led

Credential:

Certificate

Description

This course explores issues affecting United States certificated air carriers operating domestic and international flights during normal, abnormal, and emergency situations. It offers a behind the scenes overview of the long- and short-term planning and coordination required to safely and efficiently operate thousands of passenger and cargo flights each day. Presented from the perspectives of an airline Chief Operating Officer, the Control Center, Gate Operations, and passengers, the course will cover operational control, dispatchers, the Operational Control Center, airline flight and ground personnel, gate operations, and safety.

Objectives

Course participants will discuss:

  • The strategic airline planning and coordination required to safely and efficiently transport 850 million U.S. passengers annually on 9 million airline flights
  • The role of and responsibilities within an Airline Operations department
  • The role of and responsibilities within an Airline Operational Control Center with emphasis on the Operations Manager and Dispatcher
  • The pre-departure activities that occur while an aircraft is at the gate
  • Government oversight and compliance of U.S. based airlines with regard to passenger expectations

Course Instructors

Gwen Schallow

Gwen Schallow, PhD

Professor

Dr. Gwen Schallow is an Adjunct Professor at Embry-Riddle Aeronautical University WorldWide and Developer of the University's Masters level Air Carrier Operations course. Dr. Schallow is a Captain and Line Check Airman at a major U.S. carrier with considerable experience in the airline's Operational Control Center. She earned her undergraduate degrees through Embry-Riddle and her Ph.D. in Business Administration through Northcentral University. She is a retired US Army AH-64 helicopter pilot.