Full course description

Course Date:

Feb 26 - Mar 12, 2018


2 weekds


3 hrs/week



Course Type:



Badge, Certificate (free)


This course presents an overview of the global maintenance, repair, and overhaul (MRO) industry. Regulatory and certification requirements governing the global MRO industry are examined. Topics within the course include: global challenges, opportunities for advancement, the growth of the MRO industry, human resources, and logistic support.


  • Identify the global regulations, policies, and procedures that govern the global MRO industry.
  • Describe the role of cultural diversity in effective and efficient global MRO operations.
  • Evaluate the challenges associated with managing the multi-cultural workforce in a global MRO operation.
  • Determine the opportunities and challenges with operating a global MRO entity.
  • Recognize the effect of international collaboration on the MRO supply chain.
  • Discuss the strategies for developing international partners for logistics support within the global MRO industry.
  • Evaluate the impact of a maintenance resource management program to enhance a positive safety culture within MRO operations.

Course is offered by Embry-Riddle Aeronautical University Worldwide.

Course Instructors

Bettina Mrusek

Bettina Mrusek


Bettina has been working with Embry Riddle since 2014. She began as a Veteran’s Affairs Counselor for Worldwide and then transitioned to become a full-time faculty member in January, 2016. Read More.

Prior to joining ERAU, Bettina served in the United States Marine Corps for 14 years. She worked as an avionics communication/navigation technician and supervisor for multiple aircraft platforms, including both rotary and fixed-wing. In addition to her job as a technician, Bettina worked in operations and supervised the Mobile Maintenance Facility program.

Dave Hunt

Dave Hunt


Dave was an active duty member of the United States Navy serving eight years as an enlisted Aviation Electronics Technician and 12 years as an Aerospace Maintenance Duty Officer. Read More.

He served in organizational, intermediate, and engineering service commands performing aircraft maintenance duties. Since retiring in 2011, Dave started working as an Adjunct for Embry-Riddle Aeronautical University and then became the Director of Academics for the Camp Pendleton campus. In 2013 his position changed and he became an Assistant Professor in the College of Aeronautics. In 2015 he became the Associate Program Chair for the Bachelor of Science in Aviation Maintenance.

Mark Kanitz

Mark Kanitz


Kanitz has been working with Embry Riddle since July 2012 as the Director of Academics for the Aviano and Incirlik campuses, and in July 2013, his position changed and he became an Assistant Professor in the College of Aeronautics. Read More.

He is a former F-16 crew chief retired from the U.S. Air Force and has spent the last 25 years working with most aspects of flight operations. Kanitz has been working with fighter aircraft for most of his 25 years in the service, but he also has experience with 40 types of NATO aircraft. He has an array of experience with safety, crash recovery, aircraft emergencies, maintenance, and general aviation.